SuperOps, an Indian startup that helps IT service providers and internal IT teams, just bagged $25 million in a Series C funding round. This fresh investment values the company at $200 million post-money and sets the stage for deeper AI integration into its tools.

The startup is tackling a common challenge: IT teams often struggle to keep up with real-time support for remote teams, whether it’s onboarding new employees or fixing technical glitches. Managed service providers (MSPs) step in to help, but even they sometimes need assistance. That’s where SuperOps comes in, providing tools tailored for small and medium-sized enterprises without hefty IT budgets.

SuperOps focuses on MSPs with 5-50 technicians, annual revenues between $1 million and $20 million, and clients with 500 to 5,000 employees. The company offers professional services automation, remote monitoring, network monitoring, and IT documentation. Think of it as a cost-effective alternative to competitors like Atera and NinjaOne.

“We’re not the cheapest, but we’re not the most expensive either. We’re like OnePlus—offering great value,” said SuperOps’ CEO, Arvind Parthiban.

Founded in 2020 by Parthiban and Jayakumar Karumbasalam, SuperOps has tripled its customer base over the past year, reaching 1,300 customers across 104 countries. Its top markets include the U.S., U.K., Europe, and Australia.

This new funding round, led by March Capital with participation from Addition and Z47, follows a $12.4 million Series B raised over a year ago. SuperOps plans to use the funds to expand into the mid-sized enterprise market, grow its U.S. presence, and enter new regions like Latin America, Spain, Portugal, and Germany.

The startup has already made strides with its AI tools, including Monica, a GPT-powered assistant that helps MSPs analyze data and automate workflows. SuperOps is now working on upgrading Monica to predict issues and suggest solutions based on past ticket data.

Additionally, the company recently launched an AI-driven endpoint management tool designed for IT teams with limited resources. This tool automates maintenance tasks, prioritizes incidents, and sends intelligent alerts to streamline operations.

With plans to hire more staff and increase revenue by 300% this year, SuperOps is clearly on a mission to make IT support smarter and more accessible for businesses worldwide.