In 1996, the explosion of TWA Flight 800 shortly after takeoff from New York’s JFK Airport shocked the nation. All 230 people on board lost their lives, and the tragedy sparked one of the most extensive aviation investigations in history. But beyond the wreckage and conspiracy theories, this disaster led to a significant change in how families of victims are treated after such tragedies.

Back then, families often felt left in the dark. With investigators focused on recovering debris and determining the cause of the crash, loved ones struggled to get updates or support. The Flight 800 incident highlighted this gap, prompting advocates to push for change. Their efforts resulted in the Aviation Disaster Family Assistance Act, a law that mandates airlines and federal agencies to provide timely information and emotional support to families affected by plane disasters.

Under this law, the National Transportation Safety Board (NTSB) coordinates resources to ensure families receive care and regular briefings. Airlines are also required to have plans in place to address the needs of victims’ loved ones. For example, American Airlines’ CARE Team was established to assist families with everything from travel arrangements to child and pet care.

This shift was put into action recently following a collision involving a military helicopter and a passenger jet in Washington, DC. Over 100 family members received immediate support and updates, thanks to the protocols established decades ago. Experts say this system ensures families are informed and cared for during their most difficult moments.

While the pain of such tragedies never fully heals, these changes have brought some comfort to those left behind. As one grieving father put it, “There’s like a place in my mind I can’t get near with all the pain and grief.” But with better support systems in place, families no longer have to navigate their loss alone.